LREMC has integrated Bidgely’s UtilityAI™ solution into its service platform to enhance the customer experience for members. Bidgely’s artificial intelligence (AI)-powered energy insights provide members with a 360-degree view of their energy consumers, improving customer touchpoints, such as customer service, call center experiences, and targeted marketing programs. In addition to driving higher satisfaction for end consumers, this integration further advances LREMC’s innovation efforts.

Applying AI and machine learning techniques to smart meter data, Bidgely’s UtilityAI solution itemizes a household’s energy usage to the appliance level. Equipped with behind-the-meter energy intelligence, LREMC can make smarter, more informed business decisions for grid management and planning and encourage greater energy efficiency among consumers, resulting in higher engagement and loyalty. LREMC members can apply Bidgely energy insights to a myriad of organizational operations, including:

 “Bidgely’s energy insights perfectly complement our SmartHub and Meter Data Management Strategies,” said Ruby Quick, LREMC VP of Member Service and Community Engagement. “We are excited to introduce a new set of offerings to our members.”

Home Profile

Complete a home profile so that your information will be more relevant to your home.

Energy Detail

A chart displays your energy charges for each billing cycle. Energy charges don’t include taxes, fixed charges, rebates, or credits, so the total may differ from your total bill amount.

Monthly Summary

The summary includes a usage breakdown sent between day 2-3 after the billing cycle.

Bill Projection

Projects future bills for members to use for budgeting and is sent mid-cycle on day 15.

Similar Home Comparison

Compares a member’s usage to other similar types of home usage and is sent between days 18 -20 of the billing cycle.