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Payment Assistance

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  3. Payment Assistance

As part of our continued commitment to our Member-Owners, Lumbee River EMC partners with local community service agencies through our “LREMC Cares Energy Assistance Program” to assist members experiencing hardship. The agencies use Crisis Intervention Program (CIP) guidelines to determine member eligibility for funds. Eligible members can receive up to $150.00 in assistance once a year.

If you or someone you know is experiencing a hardship and need assistance with paying an electric bill, we recommend you consult the community service agency in your area:

Cumberland County:
Fayetteville Urban Ministry
701 Whitfield Street
Fayetteville, NC 28306
910-483-5944

Hoke County:
Senior Services of Hoke County
423 E. Central Avenue
Raeford, NC 28376
910-875-8588

Robeson County:
Robeson County Church & Community Services
600 West 5th Street
Lumberton, NC 28358
910-738-5204

Scotland County:
Scotland County Community Services
108 S. Gill Street
Laurinburg, NC
910-276-8330


In addition to contacting the agencies listed above, North Carolina 2-1-1 has trained professionals that can provide referrals to resources for utility assistance, basic human needs, child care, elder care, housing assistance, and more. Help is available 24/7 just by dialing 211 from your phone.


North Carolina Department of Social Services offers several ways to assist members with their utility bills.

Low Income Energy Assistance Program (LIEAP)  (LIEAP) provides a one-time vendor payment to help eligible households pay their heating bills.

Crisis Intervention Program (CIP) is a Federally funded program that assists individuals and families experiencing a heating or cooling-related crisis.

North Carolina Weatherization Assistance helps low-income North Carolinians save energy, reduce their utility bills, and stay safe in their homes.


The Lumbee Tribe of North Carolina offers LIEAP and CIP services for American Indian families in Cumberland, Hoke, Robeson, and Scotland Counties.



How can you help? You can help fellow Member-Owners by contributing as little as .50¢ per month to the LREMC Cares Energy Assistance Program. For more details on how you can help, call 910-843-4131.

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Call.png  (800) 683-5571

Fax.png  (910) 843-4131

Fax.png  Headquarters Located at:
       6090 NC HWY 711
       Pembroke, NC 28372

 

About Us

Lumbee River Electric Membership Corporation is a not-for-profit electric utility owned by the more than 58,000 members we serve in Cumberland, Hoke, Robeson, Moore, and Scotland counties. We currently serve more than 66,475 accounts and have over 78,000 power poles spanning more than 5,300 miles across those five eastern North Carolina counties.

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©2025 Lumbee River Electric Membership Corporation. All Rights Reserved.

  • Board Meetings
  • About Us
    • Leadership
    • News & Updates
    • Annual Meeting
    • Annual Report
    • Articles of Incorporation
    • Form 990
    • The Cooperative Difference
    • Touchstone Energy
  • Member Services
    • My Account
      • Payment Options
      • Understanding Your Bill
      • Payment Assistance
    • Become A Member
    • Member Handbook
    • Member Safety Guide
    • Cooperative Bylaws
    • Service Rules & Regulations
    • Electric Rate Schedules
    • Capital Credits
    • Vegetation Management
    • Sponsorship & Donation Request
  • Educational Programs
    • Scholarships
    • Bright Ideas Educational Grant
    • Electric Cooperative Youth Tour
    • Touchstone Energy Sports Camp
    • Career Days
    • Safety Demos
  • Energy Programs
    • Residential Rebates & Offers
      • Rebate Programs
      • Smart Thermostat Program
    • Customer-Owned Generation
    • Renewable Energy
      • NC Green Power
      • Renewable Energy/Member Generation
    • ElecTel Energy Loans
      • Energy Efficient Loans
      • Electric Vehicle Loans
    • Electric Vehicle (EV)
    • HomeServe
    • Energy Saving Tips & Tools
  • Contact Us
  • RIVR Tech