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What is Membership?

Lumbee River EMC
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Member Resources • Owned by the members we serve

Membership is the heart of the co-op

As a new member, you become part of more than 50,000 other members who own the cooperative.

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Membership means you are an owner

Unlike other utilities, Lumbee River EMC is a not-for-profit organization whose members share annual revenues that exceed annual operating expenses (margins).

  • Margins are allocated back to members each year, giving each member part ownership.
  • The Board of Directors evaluates the cooperative’s financial position annually.
  • If finances are sound, a portion of your investment may be returned as a Capital Credit.
  • Keep your mailing address updated so you receive any credits owed, even after service ends.

As members, we are connected by community, concern for our neighbors, environmental stewardship, and shared financial well-being.

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About Lumbee River EMC

Lumbee River Electric Membership Corporation is a not-for-profit electric utility owned by the more than 58,000 members we serve in Cumberland, Hoke, Robeson, Moore, and Scotland counties.

We currently serve more than 66,475 accounts and have over 78,000 power poles spanning more than 5,300 miles across those five eastern North Carolina counties.

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  • Contact Us ›

Capital Credits: Your ownership in the cooperative

Because Lumbee River EMC is a not-for-profit cooperative, any revenues that exceed operating costs are considered margins. Those margins are allocated back to members over time as Capital Credits, reflecting your ownership in the cooperative.

When the cooperative’s financial position is strong, the Board of Directors may approve retiring a portion of those credits and returning them to eligible members.

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Want to manage your account?

Use SmartHub to view your account, check billing history, and manage your service information online.

View My Account ›

Membership is more than electric service

As a member-owner, you are part of a cooperative that invests locally, supports education and youth programs, and gives you tools and options to manage your account.

Membership is community

Programs and opportunities that invest in the people and places we serve.

  • Scholarships ›
    Support for local students pursuing higher education, helping invest in the future of the communities we serve.
  • Youth Tour ›
    An all-expenses-paid opportunity for high school students to travel to Washington, D.C. and learn about leadership, government, and cooperatives.
  • Educational & Youth Programs ›
    Programs designed to educate and engage students and young people about electricity, safety, and cooperative values.
  • Annual Meeting ›
    A yearly gathering where members hear updates, vote in board elections, and participate in cooperative business.

Membership is the cooperative difference

Unlike investor-owned utilities, Lumbee River EMC is owned and governed by the members we serve. Our Board of Directors is elected by the membership and decisions are made locally, with the best interests of our communities in mind.

Because we operate as a not-for-profit cooperative, any margins are reinvested in the system or returned to members, ensuring reliable service and long-term value.

About Us › Leadership ›

Membership is the power to choose

Flexible options and tools that help you stay informed and in control.

  • Notifications / Outage Alerts ›
    Sign up to receive outage updates, restoration notifications, and important service messages by text or email.
  • Energy Efficiency & Rebates ›
    Programs and incentives that help you save energy, reduce costs, and make your home more efficient.
  • Payment Options ›
    Flexible ways to pay your bill, including online payments, automatic drafts, and other convenient options.
Lumbee River EMC “To Be the Light That Empowers Our Communities.”
6090 NC HWY 711
Pembroke, NC 28372
Monday – Friday: 8am – 5pm

Phone: (910) 843-4131
Email: support@lumbeeriver.com

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Contact Info

Call.png  (800) 683-5571

Fax.png  (910) 843-4131

Fax.png  Headquarters Located at:
       6090 NC HWY 711
       Pembroke, NC 28372

 

About Us

Lumbee River Electric Membership Corporation is a not-for-profit electric utility owned by the more than 58,000 members we serve in Cumberland, Hoke, Robeson, Moore, and Scotland counties. We currently serve more than 66,475 accounts and have over 78,000 power poles spanning more than 5,300 miles across those five eastern North Carolina counties.

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©2026 Lumbee River Electric Membership Corporation. All Rights Reserved.

  • Board Meetings
  • About Us
    • Leadership
    • News & Updates
    • Annual Meeting
    • Annual Report
    • Articles of Incorporation
    • Form 990
    • The Cooperative Difference
    • Touchstone Energy
  • Member Services
    • My Account
      • Payment Options
      • Understanding Your Bill
      • Payment Assistance
    • Become A Member
    • Member Handbook
    • Member Safety Guide
    • Cooperative Bylaws
    • Service Rules & Regulations
    • Electric Rate Schedules
    • Capital Credits
    • Vegetation Management
    • Sponsorship & Donation Request
  • Educational Programs
    • Scholarships
    • Bright Ideas Educational Grant
    • Electric Cooperative Youth Tour
    • Touchstone Energy Sports Camp
    • Career Days
    • Safety Demos
  • Energy Programs
    • Customer-Owned Generation
    • Residential Rebates & Offers
      • Rebate Programs
    • Renewable Energy
      • NC Green Power
      • Renewable Energy/Member Generation
    • ElecTel Energy Loans
      • Energy Efficient Loans
      • Electric Vehicle Loans
    • Electric Vehicle (EV)
    • HomeServe
    • Energy Saver NC
    • Energy Saving Tips & Tools
  • Contact Us
  • RIVR Tech